It appears I didn’t disgrace myself totally, and the union was kind enough to invite me back to the house for a second column which has now appeared in the summer 2019 edition of the journal. So I thought it about time to post the text of the first. It’s just the text so, for the graphics and a cartoon by the wonderful Tony Kelly you’ll need to log in. Working in the media and entertainment industry – then you will be a member already, right?
Are we hanging up on landlines?
In 1998, when I first joined the staff of STE (later Connect), the union for professionals in communications, I received several industry briefings penned by Roger Darlington, then head of research at our sister organisation, the Communication Workers Union, and more recently your former columnist.
Roger’s briefings helped me get to grips with the technical issues I would be dealing with as a novice. One provided facts and figures on the shape of the industry and the growing influence of mobile and the internet. Another described the UK’s telephone numbering system, based on area codes drawn up in the 1950s from the first letters of the town where the call was placed and their location on the telephone dial (or keypad).
So it is with a sense of the circularity of things that I write my first column on… telephone numbering.
I’m no mathematician and nor, I suspect, are many of those reading this magazine. But in an increasingly digitalising world, numbers do, indeed, make the world go round.
For example, whenever you type or click on a URL – the language-based website address of somewhere you want to visit on the web – your device converts that language into a string of numbers before delivering the page you require. It’s increasingly true of telephony, too, Already, more and more people are using apps like Skype, Messenger and WhatsApp to make phone calls.
By the mid-2020s, it’s likely the analogue Public Switched Telephone Network (PSTN) will be switched off completely with the intention of you – seamlessly, of course – making all your phone calls over the internet instead (in effect, talking while using 0s and 1s).
That is, of course, if anyone is still making telephone calls by then.
Ofcom has recently published new research on the future of the UK’s telephone numbering system, realising that, over the last six years alone, our time spent on landlines has halved while our consumption of mobile data has risen exponentially. In fact, we used 10 times more mobile data in 2017 than in 2012.
There are 610 area codes in the UK; and the numbering system has facilitated the availability of 1.3bn telephone numbers – enough for nearly twenty for every man, woman and child among us.
So, does a numbering system oriented towards area codes still make sense? We live in a world in which there is no need to remember telephone numbers, since our devices do this for us. An increasing number of us, especially younger people, prefer to have our contact with the outside world based on text rather than talk.
In truth, we have been moving away from this sort of world for some time: the 01734 for Reading, for example, makes sense to an aficionado in a way in which 0118 9xx xxxx (ever since 1998) does not.
It is also possible to buy telephone numbers in a different area – a trick known to cold callers to make their origin look familiar.
Meanwhile, our devices convert that sometimes only half-familiar sequence of numbers belonging to someone on an incoming call into a recognisable system based on their name – a helpful way of allowing us to screen our calls and, thereby, exercise an element of control over the numbers that prompt our world.
Perhaps it is time, then, to say goodbye to a system based on geographical numbers – and hello to one based on a little creative abstraction.